We believe that managers or coaches that lead and/or support customer contact specialists should be able to:
As the manager is not only responsible for the results of the individuals, but also has to make the individuals function as a team and take the team along the company path, we can also include workshops that focus on team management.
Our portfolio and our network of available professionals enables us to create the right program for each management team. Hereby we always focus on the results the team wants to achieve and we align with the development stage they are in. Although we create a tailor made program, a larger part of the building stones are ready made workshops, allowing us to quickly set up a complete program.
Our goal in training is to create a program that leaves the organisation with a sustainable improvement, and a team that’s able to keep developing on the skills and performance after we leave.