To help organisations improve the value of their customer contact sustainably, focussing on the agents and their team leaders and/or coaches as their most important resources.


Tailor made training for both agents and management to help them to fulfil their individual roles and to get the most out of each customer contact.


Tools to determine the improvement potential of the customer contact, where the improvements should be implemented and whether the team leaders have the right personality, skills and competences to create sustainable growth.

Interim professionals

Interim coaches, trainers, team leaders or operations managers to either fill in a temporary vacancy, to quickly boost performance or to support the organisation in the optimization of their customer contact.
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Marco ten Oever