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- Interim Retention specialist
- Consultancy outbound Telesales & Retention, UMKBW Germany
- Implementation Performance Management Retention, UPC Czech
- Implementation Performance Management Telesales & Retention, UPC Hungary
- Implementation Performance Management Retention, UPC Poland
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- Improvement Program Sales, Retention and Customer Satisfaction
- Churn call analysis
- Customer Contact Assessments on Customer Care, Written communication, Sales and Retention
- Interim Team leader Outbound Churn Prevention
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- Training Coaching for team leaders and team coaches
- Training Communication Skills Helpdesk, Customer Service & Sales agents
- Implementation of Call Monitoring Helpdesk, Customer Service & Sales
- Customer Contact Assessments; Helpdesk, Customer Service & Sales
- Interim Team leader Helpdesk
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- Interim Department Manager Civil Services
- Consultant Service Civil Services
- Marcq Supervisor Assessments
- Interim team leader Civil Services
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- Interim team leader Telesales SoHo
- Interim Senior Supervisor
- Interim Customer Service Specialist
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- Development Program for team leaders
- Marcq Supervisor Assessments
- Interim manager Inside Sales
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- Interim quality specialists
- Interim team leader Back Office
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- Communication Skills training for Maintenance employees
- Coaching on the job Communication Skills for Front Office agents
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- Consultant Quality Monitoring
- Interim team leader Front Office
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- Transformation Work coaches to group counsellors
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- Interim team leader Outbound Retention
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- Interim team leader Card Services
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- Interim team leader Telesales
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- Interim team leader Telesales
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- Interim team leader Customer Service
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- Interim team leader Customer Service
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