Agent Development Process

An important pillar in developing Customer Contact performance is the implementation and execution of the Agent Development Process. Marcq assists organizations in the (re)implementation of Agent Development and Performance Management processes.

At the same time Marcq provides the management training for team leaders and operations managers to optimize each single step in the process. In combination with the agent training and if necessary the use of one of our interim professionals we can create one total package to increase the value of customer contact significantly and durable.